Case Management Frequently Asked Questions

Family Support Services is a group of services that promote a collaborative process of assessment, planning, linking, and advocacy. It is a supportive method to promote the safety and overall being of a child and family. Services are generally provided in the home or another community-based location.

Our Family Support Services program is generally covered by Medicaid.

Contact our dedicated team at hcssreferrals@cfsbny.org to obtain information specific to each program.

Length of services depends on the needs of you and your child. Most often, families get the most benefit if they are engaged in services for 8 to 10 months.