An exciting new partnership brought members of the Agency’s residential team to Cornell University to learn new methods of how to improve service delivery for children in our care.
More than a dozen members of the residential management team had a chance to attend a three-day leadership retreat at Cornell University to learn about a new program model called Children and Residential Experiences (CARE): Creating Conditions for Change. This program provides a comprehensive framework based on a theory for how children to develop. Additionally, the model gives staff guidance on how to motivate children while sticking to routines, schedules and processes while avoiding conflict.
Dana Delaney, Director of Child and Family Services Residential Treatment Program said this partnership will teach a variety of new methods and increase the relationship between children and staff. “The CARE model provides our staff with a sense of safety, gives them more tools to use, increases their confidence and changes their perspective on how they work.”
“There are not many care models available specifically for residential programs,” explained Heather Gennuso, Residential Clinical Manager. “This was a unique opportunity for us to have a solid framework for making decisions in the best interest of each child.”
Some staff members have already started implementing elements of the CARE model with the children. Recently, a child ran from one of our group homes feeling distraught. Staff monitored him to ensure his safety, but understood the child needed space and quiet time. In the past, staff might have tried to coax him back when he wasn’t ready, which could potentially cause additional emotional distress. Working as a team, staff waited it out – while keeping a watchful eye on the child – and he eventually returned and hugged his caretakers.
With this model, we hope to strengthen the relationships staff have not only with children and families but also with one another. “Our relationships with each other are so important and critical to our success,” emphasized Heather.
“This model has the capacity to not only impact the staff working directly with the children but also the families we serve, “said Dana. “These are trainings we can teach families who have experienced trauma, and the concepts are basic, so it’s easier for everyone to understand. We are so excited to get started!”
Consultants from Cornell will continue being involved by frequently visiting our campus to evaluate how children and staff react in different situations, suggest areas of improvement, attend team meetings and ensure the model is being implemented successfully and at its full capacity.